Treelos 7-Day Return Policy

At Treelos, we want you to shop with confidence. If you’re not completely satisfied with your purchase, you can return most items within 7 days of delivery.

How It Works:

Eligibility

Items must be unused, in original packaging, and with all tags attached.

Initiate a Return

Contact our customer support within 7 days of receiving your order. Provide your order number and reason for return.

Return Shipping

Once your return is approved, we’ll provide instructions for shipping the item back. Return shipping costs may apply unless the item is defective or incorrect.

Refunds

After we receive and inspect your return, we’ll process your refund to your original payment method within 5-7 business days.

Exceptions:

Certain items (e.g., perishable goods, personal care products, customized items) may not be eligible for return. Please check the product page for details.

Questions?

Our support team is here to help! Reach out anytime for assistance with your return: support@treelos.com